WARRANTY

There is a one year Manufacturer's warranty on all portable ball machines.  Warranty claims may be made by calling us toll-free (within the U.S.A.) at 800-837-1002 or (outside of the U.S.A.) at +1 (260) 471-0001.  If your machine is not working properly, you must call us first.  We will help you diagnose the problem.  If there is a malfunction, all SAM® models are modular and can be easily repaired.  The fastest way for us to get your machine back in operation is to diagnose the problem, and have the warranty repair center send you the part.  Replacement is very easy.  You remove the screws holding the housing to the base plate, remove and replace the part, and reassemble.  Alternatively, we can arrange for you to send the unit into the warranty repair center as specified in the warranty information that comes with the machine. 

It is imperative that you keep your original packaging for any warranty claim.  Failure to return any product in its original packaging may result in additional fees and may void your warranty.

RETURNS

Products can be returned within 30 days of delivery under the conditions set forth below. We are unable to exchange or accept returns for any reason on items more than 30 days after they have been delivered. Opened or partially used merchandise will not be accepted for return.  All returns must receive a Return Merchandise Authorization number which will be effective for 7 days. Boxes without an RMA on the shipping label will not be accepted. Products cannot be accepted if their original boxes are marked, damaged, written upon, or stickers or labels of any type placed upon them. Call toll-free 800-837-1002 or +1 (260) 471-0001 for a return authorization.

Products must be in original packaging with all original materials that came with the product.  Please include a copy of the invoice and return the product freight pre-paid. We inspect all returns. It is your responsibility to return products undamaged, except what's noted or reported to us. All freight expenses incurred are paid by the customer. We recommend that you insure packages that are returned to us. After inspection and acceptance, returns may be subject to a restocking fee. No credit will be issued on freight, handling charges or special fees. All returned products that are not in accord with these policies will be returned to the customer, freight collect, or held for a customer issued call tag. We will not be responsible for unclaimed product left over 45 days.  We will provide the return address when you call.

RESTOCKING FEE
If you receive an incorrect item or an item that is damaged, Master Sports, LLC, will repair or replace the item at no cost to you or issue you a refund for 100% of your cost. To receive a replacement or refund, the incorrect or damaged item must be returned in its original carton as stated above

If your order is correct and not damaged, but you decide to return it before opening or using it, Master Sports, will issue you a refund of the price you paid for the product (not including shipping) less a 20% restocking fee. Returns must be in their original condition and packaging, containing all materials and that came with the item. The shipping carton should not be marked other than to apply a shipping label, and preferably returned inside another box. See Packaging Returns below. Shipment back to us is at your cost and liability. If the item being returned is damaged without written (or email) notice to us, the cost of the damage will be deducted from your refund or it will be refused.

If you have ordered the wrong item and want to order a different replacement item that is of equal or greater value, Master Sports, will issue you a refund less a 15% restocking fee and any shipping charges. Returns must be in their original condition with all materials and unmarked carton. If the item being returned is damaged in transit, the cost of the damage will be deducted from your refund.

We are unable exchange or accept returns for any reason on items more 30 days after they have been delivered.

PACKAGING RETURNS
Machines must be secured within the box. Any loose items must be wrapped separately to avoid damage to each other or the machine. You are responsible for the safe return of these items, so we recommend that you insure them for the value paid. If there is loss or damage during shipment, it will be your responsibility.   Use foam, bubble wrap, or crumpled paper to ensure that the contents will not easily move. Heavy items must have very substantial packaging. All returns must be securely taped in strong corrugated boxes.

Use one address on the box. The RMA number must also be on the box. Include a separate label inside the box with your contact information.  Failure to include contact information may substantially delay the processing of your return or render your claim invalid.

DAMAGE CLAIMS

1. Any damaged items found at the time of Delivery should be refused. If you accept an item that was obviously damaged in shipment, the loss will be your responsibility. It is the receiver's responsibility to inspect the package and note any possible damage on the bill of lading before accepting delivery.

2. If after receiving an item, you find it to be damaged when unpacked, please call us toll-free at 800-837-1002 or +1 (260) 471-0001 for within 48 hours of delivery and retain all packaging materials.  You must hold the package until the carrier picks up and/or inspects the damaged product. Do not throw away original packaging. Damage claims must be made within 7 days from the date of delivery to be considered. (If the product worked when you received it, but failed in operation, it is a warranty claim.  See the warranty information above.)  If the damage was shipping related, we will arrange for a replacement at no additional cost to you. You will be sent a Pickup tag. If you use the product without contacting us at the time of unpacking, or you do not retain the packaging materials for inspection, we will not be responsible for the damage.

3. Damaged items will be serviced under warranty.

4. Damaged products that you return must be in original packaging (include a copy of the invoice) and be returned freight pre-paid (insured).  We inspect all returns. It is your responsibility to return products undamaged, except what's noted or reported to us. We recommend that you insure packages that are returned to us. After inspection and acceptance, returns may be subject to a restocking fee if not returned with original packaging. All returned products not in accordance with these policies will be returned to the customer, freight collect, or held for a customer issued call tag. We will not be responsible for unclaimed product left over 45 days.

5. A replacement order cannot be shipped until a claim has been filed with the carrier. If a replacement order is needed immediately, a credit card will be required to secure payment. Once the claim has been resolved, and pending the results, a credit will be issued to the original invoice.

6. Failure to do any of the above may invalidate the claim.

CANCELING ORDERS

We will try to cancel your order as quickly as possible upon notice from you. You will be responsible for any costs incurred up to the point where your order can be cancelled. These costs may include shipping, restocking and other fees. There are no cancellations of custom or special orders.

CHARGE BACKS

If you have a problem with a charge on your card, call us toll-free at 800-837-1002 or +1 (260) 471-0001 BEFORE filing a claim.  We will do our best to resolve it.  Customers who arbitrarily initiate a credit card chargeback against Master Sports, will be listed as a delinquent debtor and their credit report/score will be adversely impacted until the issue is resolved.

Effective: January 1, 2003

This page and all contents Copyright © 2007 Master Sports.    Last Updated 07/18/08